Support
Not for emergencies. NexDoc support cannot help with a clinical emergency or advise on a patient. Follow your hospital's emergency procedures.
How to reach us
| connect@augsidius.care | |
| Phone | +91 80743 22023 |
| Signed in? | Use Contact support in your account. Your message and our replies stay together there. |
To help us answer quickly, tell us the email address on your NexDoc account and, for a payment, the date, the amount and the Razorpay payment ID from your confirmation email.
Common requests
- Verification: how long the registration check takes, or adding your certificate. Open Verify once signed in, or write to us.
- Billing and refunds: cancelling, a failed payment or a refund. See the Refund and Cancellation Policy, then write to us with the subject "Refund Request".
- Your data: to see, correct or delete your data, or withdraw consent. See the Privacy Policy.
- Patient information shared by mistake: report it straight away. We remove it as a priority.
Grievance Officer
If you are not satisfied with how we handled your request, or want to complain about the Services or content on them, contact our Grievance Officer under the Information Technology Act, 2000:
Name: Dr. Meghnath
Designation: Chief Technology Officer
Email: connect@augsidius.care
Phone: +91 80743 22023
We acknowledge complaints within 24 hours and aim to resolve them within 15 days. You can also complain to the Data Protection Board of India about how we handle your personal data.
Company
Augsidius Health Technologies Private Limited
1-1-336/43, Flat No. 202, Sai Sudha Residency, Narayanaguda, Himayathnagar, Hyderabad, Telangana 500029
India
See also our Terms and Conditions, Privacy Policy, Refund and Cancellation Policy and Cookie Policy.