Refund and Cancellation Policy

Effective date: 2 November 2026

This Refund and Cancellation Policy explains how cancellations and refunds work for NexDoc subscriptions. NexDoc is operated by Augsidius Health Technologies Private Limited ("NexDoc", "we", "us" or "our").

This policy forms part of our Terms and Conditions. Capitalised terms not defined here have the meanings given in the Terms and Conditions.

1. Scope

This policy applies to paid NexDoc subscription plans purchased on our website (www.nexdoc.org) or in the NexDoc mobile apps for iOS and Android. NexDoc is a digital service. There are no physical goods, so no returns, exchanges or shipping apply.

2. Where You Bought Your Subscription

Who handles your cancellation and refund depends on where you subscribed:

Purchased on	Payment processed by	Cancel through	Refunds handled by
NexDoc website	Razorpay (cards, UPI Autopay, eMandate), charged in INR or another currency shown at checkout	Your NexDoc account settings, or by emailing us	NexDoc, under this policy
NexDoc iOS app	Apple (App Store in-app purchase)	Your Apple ID subscription settings	Apple, under Apple's policies
NexDoc Android app	Google (Google Play in-app purchase)	Your Google Play subscription settings	Google, under Google Play's policies (see Section 9)

If you are not sure where you subscribed, check your payment confirmation email or contact us.

3. Free Plan

NexDoc is offered on a freemium model. The free plan is available at no charge, so no refunds apply to it. Paid subscription plans unlock additional features. If you cancel a paid plan, your account returns to the free plan at the end of your billing period.

4. Cancelling Your Subscription

• You can cancel a paid subscription at any time. There are no cancellation charges.
• Cancellation stops future renewals. It takes effect at the end of your current billing period, and you keep access to paid features until then. After that, your account moves to the free plan.
• To avoid being charged for the next period, cancel before your renewal date. We recommend cancelling at least 24 hours before renewal, because app stores may begin processing a renewal up to 24 hours in advance.
• Website subscriptions: cancel from your NexDoc account settings or by emailing connect@augsidius.care.
• In-app subscriptions: cancel through your App Store or Google Play subscription settings. Deleting the NexDoc app or your NexDoc account does not cancel an app store subscription.
• Deleting your NexDoc account ends your access straight away. Unless Section 5 applies, deleting your account does not entitle you to a refund for the rest of the billing period.

5. When You Are Eligible for a Refund

Subscription fees for website purchases are generally non-refundable. We will refund you in these situations:

1. Duplicate or incorrect charges. You were charged more than once for the same billing period, or charged an amount different from the price shown at checkout. We will refund the excess.
2. Payment taken but subscription not activated. Your payment went through, but paid features were not activated on your account and we could not fix this within 3 working days of you reporting it. We will refund the full payment.
3. Unauthorised charges. A charge was made without your authorisation, for example after you had already cancelled. Once we have verified this, we will refund the charge.
4. Extended service unavailability. Paid features were unavailable for a continuous period of more than 7 days during a billing period because of a fault on our side (not scheduled maintenance, or problems with your device, internet connection or third-party services outside our control). We will offer a proportionate refund or a credit for that period, at our discretion.
5. Where required by law. We will provide a refund wherever applicable law requires one.

We may also make a refund outside these situations as a goodwill gesture, at our sole discretion. Doing so once does not oblige us to do it again.

6. When Refunds Are Not Available

Except as set out in Section 5, refunds are not available for:

• Change of mind, or deciding you no longer need NexDoc after a billing period has started.
• Partial billing periods, or features you did not use.
• Renewal charges where you did not cancel before the renewal date. You can still cancel to stop future renewals.
• Not using your account during a paid period.
• Accounts suspended or terminated because of a breach of our Terms and Conditions, including the Community Guidelines or Prohibited Activities sections, or because your medical registration was false, invalid or no longer valid.
• Problems caused by your device, operating system, internet connection or other factors outside our control.
• Requests made more than 7 days after the relevant charge, unless the law requires otherwise or the issue could not reasonably have been discovered within that time.
• In-app purchases made through Apple or Google. These are refunded under those platforms' policies (see Section 9).

7. How to Request a Refund

For website purchases, email connect@augsidius.care within 7 days of the charge, with the subject line "Refund Request". Please include as much of the following as you can:

• Your full name and the email address registered with NexDoc
• The date and amount of the charge
• The Razorpay payment or transaction ID, if available (shown in your payment confirmation email)
• The reason for your request, with any supporting details such as screenshots or bank statements

We may contact you for more information to verify the request.

8. Review and Processing Times

• Acknowledgement: we aim to acknowledge refund requests promptly, usually within a few working days.
• Decision: we will review your request and tell you our decision as soon as reasonably possible, and in any case within 30 days of receiving all the information we need.
• Refund: approved refunds are made to the original payment method through Razorpay, in line with Reserve Bank of India guidelines and Razorpay's processing timelines. How long it takes to show in your account depends on your bank, card issuer or UPI provider.
• Refunds are made to the original payment method only, in the currency in which you were charged. We do not refund in cash or to a different account.
• International payments: we refund the amount we charged, in the original currency. If your bank or card issuer converted that amount into another currency, the amount you receive may differ from what you originally paid, because of exchange rate changes between the charge and the refund, or currency conversion or foreign transaction fees charged by your bank. NexDoc is not responsible for these differences and does not reimburse them.
• When a refund is approved, the subscription it covers is cancelled and your account moves to the free plan, unless we agree otherwise (for example, when we refund a duplicate charge only).

9. In-App Purchases (Apple and Google)

Subscriptions bought in the NexDoc iOS or Android app are billed by Apple or Google, and their refund policies apply.

Apple App Store

Only Apple can issue refunds for App Store purchases. NexDoc cannot process them. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.

Google Play

You can request a refund directly from Google Play. Google may grant refunds requested shortly after purchase under its own policies. See Google Play's refund help page. If Google's refund window has passed, you can contact us at connect@augsidius.care. We will review your request under Sections 5 and 6 and, where appropriate, issue a refund through Google Play.

For either platform, you can still contact us if paid features were not activated after an in-app purchase. We will help restore access.

10. Plan Changes and Price Changes

• Upgrades take effect immediately. Any amount charged, or credit for your remaining billing period, will be shown before you confirm the change.
• Downgrades take effect at the start of your next billing period. There is no refund for the current period.
• Price changes: we will give you at least 30 days' notice of any price increase, which applies from your next renewal after the notice period. If you do not agree to the new price, you can cancel before it takes effect and you will not be charged the new price. For in-app subscriptions, Apple or Google may also ask you to approve a price increase.

11. If We Suspend, Terminate or Discontinue the Service

• If we terminate your account because you breached our Terms and Conditions, no refund will be given for the remaining billing period.
• If we end your paid subscription for reasons not caused by you, for example because we discontinue NexDoc or a paid plan, we will refund the unused portion of your prepaid subscription on a pro-rata basis. For in-app purchases, we will help you request the refund from Apple or Google.
• If your account is temporarily suspended while we investigate a matter, and the investigation finds no breach on your part, we will extend your subscription by the length of the suspension or refund that period pro-rata, at your choice.

12. Chargebacks and Payment Disputes

If you have a problem with a charge, please contact us first at connect@augsidius.care. Most issues can be resolved quickly. If you raise a chargeback or payment dispute with your bank or card issuer without contacting us first, we may suspend paid features on your account until the dispute is resolved. If a chargeback is found to be unjustified, we may recover the disputed amount and any related charges.

13. Taxes

Any refund will include the goods and services tax (GST) collected on the refunded amount, in line with applicable tax law. Where required, we will issue a credit note.

14. Your Statutory Rights

Nothing in this policy limits any right you have under applicable law that cannot be excluded by agreement. This includes the Consumer Protection Act, 2019 and the rules made under it in India, and any mandatory consumer protection laws of the country where you live, where they apply to your purchase.

15. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email and/or in-app notice at least 30 days before they take effect, as described in our Terms and Conditions. Changes do not affect refund requests made before the change takes effect.

16. Contact and Grievances

For questions about cancellations or refunds, please contact us:

Augsidius Health Technologies Private Limited
1-1-336/43, Flat No. 202, Sai Sudha Residency, Narayanaguda, Himayathnagar, Hyderabad, Telangana 500029
Email: connect@augsidius.care
Phone: +91 80743 22023

If you are not satisfied with how your request was handled, you can escalate it to our Grievance Officer, Dr. Meghnath (Chief Technology Officer), at the same email address. Complaints will be acknowledged within 24 hours and resolved within 15 days.